MySalon · Nagoya
Getting ready for the pet hotel
How to book, what to bring and how we care for your pet. Hotel reception is open from 9:00 to 17:30.
From booking to check-out
- Book via LINE or telephone with your preferred dates and room type. Discuss large dogs and pets that need particular care in advance.
- Check in between 9:00 and 17:30. Tell us about your pet’s personality, routines, preferences and concerns.
- We look after your pet with their usual routines and comfort in mind. Grooming is available at 10% off.
- Collect your pet between 9:00 and 17:30. We will tell you how your pet got on during their stay.
What to bring
- If you have not shown us your pet’s rabies and combination vaccination certificates within the past year, bring them on the day of check-in or send photos in advance.
- Pets must be healthy and non-aggressive, be on regular heartworm prevention and receive flea and tick prevention. Please check the requirements for a hotel stay before booking.
- Bring the usual food, divided into individual meals, and tell us the amounts and feeding times. Food is not included in the room charge.
- Bring nappies (three per day), a lead and harness for walks, any regular medication, and your emergency contact details.
- Familiar toys, towels, blankets, food bowls or an item of your clothing may help your pet settle.
Walks
Two dog walks are included per night. For a one-night stay, these are on the first evening and the following morning. For two nights, these are the first evening, the second morning and evening, and the third morning. Weather, health or other circumstances may prevent walks.
Medication & emergencies
Tell us the medication name, dose and administration times before the stay. There is an additional charge for giving medication.
In an emergency, we will contact you and our partner veterinary hospital. Please provide an emergency contact number. Veterinary treatment costs are paid by the owner.
Pick-up & drop-off
Available on weekdays. The service is free for members; non-members pay ¥550 one way or ¥1,100 return, including tax. Please confirm the service area and times when booking.
Changes & cancellations
Please contact us by 18:00 on the day before check-in to change or cancel your reservation. Cancellations are free until then. After that deadline, including on the day of check-in, the cancellation fee is 50% of the reservation price. This policy applies all year, including peak periods.
RESERVATIONS
Book a visit or ask a question
Phone lines are open daily, 9:00–18:00. You can also message us on LINE.
English support is planned from December 2026, after Mizuki joins us, and only on Mizuki’s working days. Please check availability on LINE before booking.