MySalon · Nagoya
Frequently asked questions
Practical information about grooming, pet hotel stays and visiting MySalon.
Do I need an appointment?
Yes. Please book via LINE or call 052-228-8643. The salon is open daily, 9:00–18:00.
What should I bring for a first grooming visit?
Rabies and combination vaccination certificates from within the past year. Flea and tick prevention is also required. Allow a little extra time for us to create your pet’s care record.
How long does grooming take?
Typically one to two hours for the shampoo package, or two to three hours for the shampoo and haircut package, depending on your pet’s breed and the package you choose. We will give you an estimated time when you book.
Can you care for nervous pets or senior pets?
Please discuss your pet’s needs in advance. We work at a suitable pace and take breaks when appropriate, but may decline care for safety reasons. Senior pets or pets with health conditions require prior consultation and agreement to the applicable terms.
Do you groom cats and large dogs?
Yes. Shampoo packages start at ¥11,000 before tax for short-haired cats and ¥13,000 before tax for long-haired cats. We also groom large breeds. See the full price table and consult us about your pet.
What is included, and is there a charge for mats?
Both packages include a shampoo and blow-dry, trimming the hair around the paw pads, nail trimming, ear cleaning and anal gland expression. The haircut package also includes a full-body cut. Detangling is ¥550 for 15 minutes or ¥1,100 for 30 minutes, including tax, depending on the matting.
Can I leave my pet after grooming?
Please collect your pet within one hour of our message saying they are ready. If you are a member and have a small dog, you have up to three hours. If you need longer, contact us via LINE or telephone. Extra time at the salon costs ¥550 per hour, including tax.
Is there a first-visit discount?
Your first grooming visit is 30% off. It cannot be combined with other discounts. Membership benefits are described separately on our Japanese membership page.
What payment methods are available?
We accept cash, major credit cards and e-money. Card and e-money payments are processed through Square.
When can I check in or out of the hotel?
Check-in, check-out and day care are available from 9:00 to 17:30. Dogs and cats are welcome.
Are meals and walks included?
Meals are not supplied: bring your pet’s usual food, divided into individual portions. Two dog walks per night are included, in the evening and morning. Walks may not be possible because of the weather or other circumstances at the salon.
What should I bring for a hotel stay?
If you have not shown us your pet’s rabies and combination vaccination certificates within the past year, bring them on the day of check-in or send photos in advance.
Bring food divided into meals, nappies (three a day), a lead/harness, regular medication and emergency contact details.
Can you give medication? What happens in an emergency?
Tell us the medication type, dose and administration times in advance; there is an additional charge for giving medication. In an emergency, we will contact you and our partner veterinary hospital. Treatment costs are paid by the owner.
Are hotel stays monitored?
Every room has a monitoring camera. Staff check on pets regularly, and we send photo updates during the stay at no extra charge. Grooming during a hotel stay is 10% off.
What are the peak-period charges and room-sharing discounts?
Golden Week, Obon and New Year carry a 10% surcharge. Small dogs can share M or L rooms when suitable; the second pet is 50% off the regular rate.
Can you pick up my pet?
Weekday pick-up and drop-off is available within about 20 minutes by car, mainly in Higashi-ku. It is free for members; ¥550 one way or ¥1,100 return including tax for non-members. We can transport more than one pet; let us know how many when booking. You do not need to provide a crate for dogs. Cats must be handed over in a carrier or cage.
What is the cancellation policy?
Please contact us by 18:00 on the day before your appointment to change or cancel it. Cancellations are free until then. After that deadline, including on the day of your appointment, the cancellation fee is 50% of the price of your booked service.
For hotel stays, the same deadline and 50% charge apply to the reservation price, throughout the year including peak periods.
Is there parking?
Use the neighbouring System Park Higashisakura car park. We offer ¥200 towards your parking costs. If it is full, the same offer applies at a nearby paid car park. Please let us know before paying your salon bill.
More questions?
Further questions about membership and services are also covered on our Japanese FAQ page.
RESERVATIONS
Book a visit or ask a question
Phone lines are open daily, 9:00–18:00. You can also message us on LINE.
English support is planned from December 2026, after Mizuki joins us, and only on Mizuki’s working days. Please check availability on LINE before booking.